Wed, 10 Oct 2007
Hey Bigpond, wassup? // at 10:00
Hmm, its been two months now, surely Bigpond have made some sort of progress on my problems with their billing system... surely...
Interactive telephone games, 133.933, 1, 1, 1, 2, 03, home phone number, #, yes, yes, yes... Aha, a human. “What can I do for you today?”
“I lodged a problem report on August the 8th, called again on the 10th and 14th,, then had it escalated on August the 21st. On August the 29th I received a call to see whether I still had the problem and I did. I have heard nothing since.”
A little time on hold, a little wait, then this classic statement:
“It's been escalated up to the helpdesk guys which is up on high and there's no telling how long those guys'll take.”
I pointed out that it has now been two months. Another little wait on hold while Shannon investigated further.
“There's no phone access to them, only email, so you'll just have to wait and there's no telling when they'll get back to you”.
So it could be two days, it could be two months... it could be the middle of next year in which case the two year contract will be expired and I'll be finally rid of them for good and they can keep their broken billing system for all eternity for all I care.
