Wow, impressive response to a Usenet posting! In a discussion of UK cycle routes and Sustrans routes I made the comment that when searching I hadn’t been able to find any information about them, and then when I looked on the CTC’s website it was rather “hostile,” and that when I sent email enquiries I had never received a response… today I find an email from the Director of the CTC asking for feedback on how I believe they can improve their service — I can think of a few other organisations that could do with that level of customer care!