Bye bye bank! Which bank, I hear you ask… the Commonwealth Bank. Too many months of too many bank fees, total inaction on their part to a to change my account to a lower-fee type (today’s story is that paperwork has been lost). Walked into the office this afternoon, closed my account, walked out again. Nobody there was the slightest bit interested in why, or in persuading me otherwise. The final insult was when I asked to transfer the money from my account to an account with another bank, I was told “it’ll take seven to ten days, it’s a manual process you know. I can do it myself with their Internet banking, they must be brainwashed into a 1930s paper-based office when they join the bloody institution.
- http://portal.acm.org/citation.cfm?doid=332186.545194: Neal Stephenson on surveillance.