It seems that since my Bicycle Victoria membership expired before Jo’s and we rejoined as a “family membership,” I have ceased to exist in their records.
They just can’t seem to get their heads around the family membership thing. Every time I call them or mail them I get asked to become a member, then when I tell them that I am a member they politely tell me that this is not the case.
Apparently it is Jo’s membership number and Jo’s online password. It isn’t really a family membership at all! I can’t login or enter any events!
Trying to phone them results in a recorded message asking for me to leave my details, including — my membership number WHICH I DON’T HAVE BECAUSE THEY WON’T GIVE ME ONE — and that they’ll get back to me. Trying to email them results in bounced messages stating that their enquiries email address is invalid!