Following on from ’s fun’n’games with Bicycle Victoria, I tried again to login to their website, this time using the password that we found at home on a letter from BV. Still no success. This time when I tried to ring them up I finally managed to get through to a human being. On asking why I seem to be unable to login to their website:
Oh yes, we changed all the passwords a year or so ago when we moved to a new database. No, we didn’t tell anyone and we’ve had quite a few calls about it.
Absolutely mind-boggling! There’s also no record of me as a member because Jo and I don’t have the same surname and because there is a later membership — #14386 — for me that has expired. Supposedly, when they “upgraded” the database, my expired membership overwrote Jo’s current family membership, somehow removing my details… I’ve been assured that this is now fixed and that we’re both now listed.
A new password, and lordy me, when I log in I can actually choose which one of the two of us to enter in the event! It seems that after almost eighteen months, I’m finally back in their records.