Yeesh, I rang Canon to say I didn’t want to go ahead with the repair, since $164.13 is more than a second-hand IXUS300 can be had for, and to ask when can I pick up the camera…
Surprise… there’s a $44 fee for rejecting the quote. Feels to me almost like blackmail the way that one is worded!
Did anyone tell me this when I brought the camera in? No, of course not.
On the back of the receipt I got is a wonderfully vague statement in amongst all the other terms and conditions:
Additional charges, including quote rejection fees and freight costs, may also be payable by the Customer.
No indication of what these charges are, when they apply or anything else! As far as I can tell, they can decide to airfreight it to Canon Japan and I have to foot the bill!
I got grumpy.
I got put on hold.
I got told “As a gesture of goodwill, the quote rejection fee will not be charged. You will be contacted when your camera is ready.”
The whole thing has left a sour taste in my mouth. I’ve had nothing but good things to say about the three Canon cameras I’ve bought, but this whole rigmarole is very depressing.
