More fun and games with Telstra; phone, email, phone — no, yes, no.
Seems to be differences in the emphasis in the email and phone calls as to the whether it can be relocated (email from sales department) and who requests and pays for it (support and faults department)
Today’s call, I stated the same question as last and was again told verbally: The lead-in cable is Telstra infrastructure and neighbours are forbidden from touching it ($50000 fine if they do so).
I then explained that I’d received an email from Telstra stating that our lead-in cable would have to be relocated, and that the neighbours did have this right:
Thank you for your email dated 18/5/07, regarding your lead-in cable.
Your lead-in cable will need to be removed or relocated onto your own property. Your neighbours do have the right to remove this cable as it is on their property.
For more information on this matter please phone us on 13 22 00.
Telstra staff on the phone said “Huh?”
I expressed my concern that this appeared to be the opposite of what she’d just told me, and of what I’d been told on Friday. She discussed this with her supervisor and returned to state that:
- the cable can be relocated, if arranged between neighbour and Telstra
- as we have not requested the relocation, we will not be billed
- the neighbour cannot pass the Telstra bill on to us
