After a serious hour or two’s use of the newish (now two months old) laptop, I’ve decided that some of the bugs are too buggy and need sorting.
- ASUS auto-updater shows a blank window with blank pop-up items
- ASUS single-sign-on is appalling slow, and more of a hindrance than a help.
- Norton Security Centre just appears to suck in general
The last one is pretty much a given, I think that’s the general feeling everywhere regarding that product, but I thought I’d let the three month free licence run its course and get some experience using the product — the three months can’t end soon enough.
The first two seem bizarre, you would think that in a laptop where the vendor ships the vendor’s programs on a machine where the vendor installs everything that it would work… stupid of me to expect them to ship software that actually did anything!
The ASUS support forums seem pretty hopeless, no presence from ASUS, just a bunch of postings from people with problems and no solutions. Not to mention a user interface which doesn’t seem to distinguish between read and unread messages, and a really annoying tendency to open every single link in another window.
On my second attempt I managed to lodge a request about the laptop, no idea if they’ll respond since I can’t give them the serial number because I’m at work and the laptop isn’t. The support request form doesn’t seem to work in Firefox so I had to go find a Windows machine with IE and retype the damn thing. At least they give me a response code to follow up on:
Case Code :WTM200705311451226266
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