Its a Friday, crap customer service from not one, but two different companies.
Ascension Records 1, Australia Post nil Three weeks ago I bought a CD boxed set from Ascension Records, two days later the purchase appeared on my credit card and I thought no more about it. Yesterday my VISA bill arrived and I thought the CD was taking a bit long so I called them up, yep, ordered on the 2nd, shipped on the 8th.
Australia Post actually called me back! I was starting to wonder if it was going to happen; I’d even jotted down a note to call them up and find out what was happening about my call on the 23rd…. The call lasted under a minute, “We’ve spoken to the delivery contractor and been assured that future deliveries will not be left unattended, you will recieve a card and need to pick parcels up from your local post office.
Found out why Australia Post never called me back from when I last contacted them about parcels being dumped in the garden back in April. Seems that they verbally assured me that they would call me back, but noted down in the job entry that “the customer requires no response.”
After Friday’s parcel in the garden, I put in a second query. I’ve been again verbally assured that someone will contact me after the delivery contractor has been contacted.
Ground Effect, 1; Australia Post, nil.
Following up on my missing parcel from Monday, Ground Effect sent me a replacement, after asking for a different address. With some trepidation I gave them the home address, since every parcel that we’ve had delivered here since last October has been left lying on either the footpath or the front doorstep, not once, but every single time!
Sure enough, I got home this evening and there it was, sitting on the footpath just inside the front fence!
Ground Effect make some nice bike gear, I’ve never had a problem with them before, but I was extremely nervous the first time I ordered anything from overseas. Never had a problem with the items being delivered, but two weeks ago I lodged an order, they claim it was shipped on the 2nd, but the parcel has vanished. Damn! $90 out of pocket unless someone can find the item. Of course they only ship it normal mail, so there’s no receipts or consignment numbers.
I experiment. I play. I write and I take pictures. Some of the site is organised around topics, other parts are organized by date, then there’s always the cross-references between them.
Long ago it started as a learning experiment with a few static HTML pages, then I added a bit of server-side includes and some very ugly PHP. A hand-built journal/blog on top of that PHP, then a few experiments in moving to various static publishing systems. I’ve never wanted a database-based blogging engine, so over the years I’ve tried php, nanoblogger, emacs-muse, silkpage and docbook before settling on emacs org-mode for writing and jekyll for publishing. But the itch remained… I never really liked jekyll and the ruby underneath always seemed so much black magic. So now the latest incarnation is org-mode and hugo.