Ho hum, on it goes…
Three weeks, one problem, four phone calls, nine emails — today I spent 45 minutes on the phone and they reproduced the problem I first reported on the 8th, then again on the , and will escalate it to a higher level of support!
The woman in support that I spoke to was very helpful, she expressed complete amazement that nothing has been done in three weeks and confirmed that the unpublished “wide-spread login problems” on a Friday afternoon ago was a typical “go away and stop bothering me” answer.
Unfortunately, all I’ve got to show for three quarters of an hour on the phone is a sore ear, a fault escalation, and the knowledge that my BigPond password is now written down in the fault report (I didn’t know they were allowed to ask for it, don’t care, if my account is misused I can show that they are using it)
I’ve been told I should hear from them in “about four working days”. I chose not to ask how whether four working days in Telstra corresponds to four calendar days, or four calendar weeks…
