Went to turn on the IXUS 700 this evening to take a picture of Cam running around building towers in the kitchen and there was that horrible grinding noise from the plastic gears in the lens, three or four high pitched beeps and the dreaded message on the screen “E18”.
That’d be the error that seems to plague the IXUS cameras. The error that Canon refuses to acknowledge. The error the Australian staff “had never heard of.
It must be a day for computer upgrades to try their best to frustrate me… Ubuntu Feisty has had its try, now the new Vista laptop has a go as Jo tries to download photos from the old Canon Digital IXUS 300 — surprise, it seems that no matter what we do we simply cannot convince the laptop to read the photos from the camera. It can see the camera, but it can’t read anything off them.
After two months and three days of being off with Canon Australia’s repair facilities I’ve finally got my faulty camera repaired and sent back — well actually I’ve got a brand new replacement one. I think another two weeks went by after the last two weeks after the two weeks previously, the parts still hadn’t turned up, Canon still hadn’t repaired it, and the embarrasment factor got so bad that they just sent me a new one!
Six weeks and counting…. The six month old camera has now been six weeks at Canon Australia with the dreaded “E18” error, an error that Canon Australia claimed they have never heard of.
Its now two weeks since the “parts should be here in two weeks” statement so I called them up again.
Quotes from today’s phone call
“No, the parts haven’t arrived yet and we have no known ETA for the parts.
Amazingly, after yesterday’s promise Canon have called me back in only a day and a half. That’s the good news…. The bad news is that they’re waiting on a part and the parts have to come from Japan. Apparently Japan is a long way away from Australia and parts from Japan travel very very slowly. They expect that the parts will be in Australia in another two to three weeks, but they will mark on the job sheet that it is urgent, so I should manage to get my camera back in around two months total!
Its been four week now, and two since my last call it must be time for another call to Canon. I’d really like to get my IXUS 700 back before I go away on holiday at the end of the month! 13 13 83, 3, 1, All our operators are busy, please stand by…” A long wait since I’ve foolishly called up at lunch time, then a friendly, helpful Canon person on the phone.
More progress on digitising the APS films. Three more rolls of film done, ten done, eleven to go. Now for the laborious task of re-dating them, since the scanning process puts the scan date into the EXIF header, not the photo date that is present in the APS magnetic strip. Once I’ve added captions and the location information for the ones I’m fairly sure about, they’ll appear in my albums: [500-484], [931-348] and [931-369].
“Seven to ten days” is the quote when I drop the camera off at the Canon service centre, “you’ll hear from us by then”. Well, its two weeks now and not a word so back into voice-mail land I go. 13 13 83, 3, 1, “All our operators are busy, please stand by…”. At last a human, some questions, here’s my repair number and I’m assured that the camera has been received — on the 12th — apparently it took nine days for the camera to get from Melbourne to Sydney!
First page via Google when asking about the E18 error from my less than six month old Canon IXUS 700. Courtesy of www.ixus-world.de:
The E18 error message is the worst that can happen to an owner of the Canon IXUS. By manky mechanics the camera cannot drive their lens out any longer and displays the error “E18” in the lcd display. If the warranty of the camera has ran out it’s not worthwhile to repair it by Canon in most cases.
Aha! He says, having just read the manual and realised that although his last camera defaulted to having the power-saving turned on, the IXUS 700 seems to have been delivered helpfully configured so that if — say — you are stupid enough to leave it on in your bag after fully charging it on Thursday night, it will quite happily stay on all night and all the next day so that it has gone flat by the time you want to use it on the weekend.
Yeesh, I rang Canon to say I didn’t want to go ahead with the repair, since $164.13 is more than a second-hand IXUS300 can be had for, and to ask when can I pick up the camera…
Surprise… there’s a $44 fee for rejecting the quote. Feels to me almost like blackmail the way that one is worded!
Did anyone tell me this when I brought the camera in? No, of course not.
“Where’s my camera? Is it repaired? How much will it cost?” I asked yesterday. Today I receive a voice mail message stating that they will endeavour to repair it next week. That is all. I call back to ask how much and get told that the help line can’t help me — the help line has to email the technical support line who might be able to help me. She did tell me that I would be quoted the price of the repair prior to the repair being performed.
Four weeks and no word from Canon. Where’s my camera? Is it repaired? How much will it cost? I rang the help line, the help line can’t help, the help line has to email the technical support who might be able to help. Sounds familiar…
I blame my uncle! Last weekend when we visited and got to see Graeme on his flying visit to Australia he had a shiny new camera. Not just any shiny new camera either — the same model IXUS 700 I’ve been debating with myself…. The last fortnight has been extra difficult too, with the old camera in for repair at Canon, and me with no camera. Prices seem to range from a RRP of $885 down to $660, with half a dozen businesses selling them for around $570 via eBay in Australia as “Pay in Australia, shipped from Hong Kong to you and identified as ‘gift’ for customs to avoid GST.
I’m not sure how I’ll survive but I’m now camera-less for four to five weeks, maybe less if Canon can fix my camera sooner. This morning I made my way up and down the hills of Blackburn road into the wilds of Burwood and visited the Canon service centre — expecting a short visit and maybe even for it to be fixed on the spot. Merely filling out the online form to book it in for a repair took at least half an hour, then only after I parted company with it did they tell me that they typically quote four to five weeks, because all parts have to be ordered in from overseas!
Ground Effect, 1; Australia Post, nil.
Following up on my missing parcel from Monday, Ground Effect sent me a replacement, after asking for a different address. With some trepidation I gave them the home address, since every parcel that we’ve had delivered here since last October has been left lying on either the footpath or the front doorstep, not once, but every single time!
Sure enough, I got home this evening and there it was, sitting on the footpath just inside the front fence!
<img src="/2004/09/11/t_208-0808_mvi.jpg" class=“left-floating” width=“160” height=“120” alt="[*]">
Amazing! I’ve had my Canon IXUS 300 for nearly three years, its all but falling apart after me falling on it from a bike stack, and in all that time I’ve never tried to use the movie function! Getting all nostalgic this morning about leaving Westbank terrace, I stood in the middle of the lounge room and spun round, taking my first ever video.
Tried to get KDE to recognize my camera. Select Canon IXUS 300 on USB through the control centre, no luck, it can’t see the camera. Tried to follow some of the documentation from the gphoto site, but to no avail.
Ouch! Canon’s ZoomBrowser program crashed while starting this morning and deleted the entire database of photos on the laptop. Luckily it didn’t touch the photos themselves, just the database of details. Thanks Mr Canon — good thing I don’t use it to record titles, dates, etc…
I’ve got my new toy to play with, I’m happy now. Canon Digital IXUS 300 It’s a millimetre or two thicker than the Ixus APS camera, but the same size in the other dimensions. All I’ve got to do now is learn to use it properly!
I experiment. I play. I write and I take pictures. Some of the site is organised around topics, other parts are organized by date, then there’s always the cross-references between them.
Long ago it started as a learning experiment with a few static HTML pages, then I added a bit of server-side includes and some very ugly PHP. A hand-built journal/blog on top of that PHP, then a few experiments in moving to various static publishing systems. I’ve never wanted a database-based blogging engine, so over the years I’ve tried php, nanoblogger, emacs-muse, silkpage and docbook before settling on emacs org-mode for writing and jekyll for publishing. But the itch remained… I never really liked jekyll and the ruby underneath always seemed so much black magic. So now the latest incarnation is org-mode and hugo.