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© 1984 - 2024 Adrian Tritschler

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Simply move phone and broadband services to the new house….

Friday, Feb 10, 2012

@ Adrian Tritschler

There it was sitting in the to-do list, “relocate phone” and “relocate ADSL.” Two remarkably simple items in the list, it shouldn’t be a problem I thought … stupidly … since apparently anything to do with phones or broadband anywhere in the world is always a problem, and Australia is no exception. The phone service is with Telstra, the broadband with Internode. Getting the phone relocated shouldn’t be so hard so I thought I’d try the ADSL first.

Happy Birthday Telstra BigPond!

Friday, Aug 8, 2008

@ Adrian Tritschler

What a pathetic joke. There’s a problem with my BigPond account and the online billing.

How fast is it?

Tuesday, Aug 5, 2008

@ Adrian Tritschler

From some browser tabs I’d left open over the weekend, here is a speed test I ran on the BigPond ADSL 256/64 service I use:

Hey BigPond, wassup?

Wednesday, Oct 10, 2007

@ Adrian Tritschler

Hmm, its been two months now, surely BigPond have made some sort of progress on my problems with their billing system… surely… Interactive telephone games, 133.933, 1, 1, 1, 2, 03, home phone number, #, yes, yes, yes… Aha, a human.“What can I do for you today?” “I lodged a problem report on August the 8th, called again on the 10th and 14th, then had it escalated on August the 21st.

BigPond check in….

Wednesday, Aug 29, 2007

@ Adrian Tritschler

A Telstra BigPond technician — presumably of the second level in support — telephoned to see if my problem with their billing system has been resolved. A short answer: No, since they have not yet resolved it! Interesting in that I was told last Tuesday they would contact me in “about four to five days”, with the implication that it would be fixed by then, but the first contact is in six days and that is pretty obviously just to verify that they have to start working on the problem!

Telstra BigPond — the pain continues

Tuesday, Aug 21, 2007

@ Adrian Tritschler

Ho hum, on it goes… Three weeks, one problem, four phone calls, nine emails — today I spent 45 minutes on the phone and they reproduced the problem I first reported on the 8th, then again on the 10th, and will escalate it to a higher level of support! The woman in support that I spoke to was very helpful, she expressed complete amazement that nothing has been done in three weeks and confirmed that the unpublished “wide-spread login problems” on a Friday afternoon two weeks ago was a typical “go away and stop bothering me” answer.

Telstra BigPond — *ding* round two

Friday, Aug 10, 2007

@ Adrian Tritschler

Customer support my ass! Second round of the BigPond battle. Between lunch time and now I’ve exchanged six emails with the BigPond help staff and gone over the same ground — I can login to http://my.bigpond.com/, I can see my bill, but I cannot email my bill to myself. Once again the email query has reached an impasse and I have to telephone 13xxxxxx whatever and play the interactive menu games.

Telstra BigPond — still a big pain

Friday, Aug 10, 2007

@ Adrian Tritschler

No bill for August, then I can’t send myself one by email, then support like this! Yay Telstra (again). Since their account management system is incapable of handling my work address, I have to have my bills emailed to me. Due to “security reasons” they have to be emailed to my BigPond account and I cannot have them emailed to any other address. (Note, I can have the physical bill mailed to any address).

Telstra; very big, very confusing

Monday, May 21, 2007

@ Adrian Tritschler

More fun and games with Telstra; phone, email, phone — no, yes, no. Seems to be differences in the emphasis in the email and phone calls as to the whether it can be relocated (email from sales department) and who requests and pays for it (support and faults department) Today’s call, I stated the same question as last Friday and was again told verbally: The lead-in cable is Telstra infrastructure and neighbours are forbidden from touching it ($50000 fine if they do so).

The neighbours vs Telstra

Friday, May 18, 2007

@ Adrian Tritschler

Aw crap, what are they playing at? 16th May 2007 Owner XX XXXXXX XXX Oakleigh Vic 3166 The Residents XX XXXXXX XXX Oakleigh Vic 3166 Dear Sir/Madam It has come to our attention, that you have a Telecommunication wire, trespassing across our property. As we have never given you permission for this to happen, we want it removed. We noticed that you already have a pole outside your house, which would be more suitable for that wire to be attached to.

Bending over for Telstra

Wednesday, May 16, 2007

@ Adrian Tritschler

You think that we’re being shafted by Telstra and the government now? Just wait till they’ve finished bending over backwards to pat each other on the backs with this one. At least some people are prepared to analyse the name calling and full-page for and against ads in the papers and look into why Telstra wants the government to “rein in the ACCC” (that rogue regulator) and let Telstra have monopoly access to $9 billion worth of not-yet-built broadband network.

BigPond, big pain

Friday, Apr 13, 2007

@ Adrian Tritschler

Aarg! On Tuesday I rang them up and was promised a return phone call within an hour or two, on Wednesday I lodged the same enquiry via email and was promised a response within 24 hours, then today, 48hours later I get an email telling me stuff all, and that I should call them on the phone! Four paragraphs of advertising for their incredibly expensive 3G wireless network service and then:

BigPond customer circus

Wednesday, Apr 11, 2007

@ Adrian Tritschler

I’m starting to think that getting Microsoft Vista on the new laptop was a mistake… It seems so slow! I know darned well it isn’t the hardware… Oh, and then there’s the “service” from Telstra BigPond… It seems that despite Vista having been available in development for almost two years and publicly available for two months, they don’t support it yet, or not in any information on their websites! After half an hour yesterday of poking around with various wireless connection panels on Vista I gave up and plugged a piece of UTP in and set up a wired connection, then tried calling the technical support to ask how to get the wireless laptop to talk to the wireless router across less than a metre of desk space.

BigPond fixed it!

Tuesday, Dec 5, 2006

@ Adrian Tritschler

Absolutely amazing! After just over a month of the BigPond usage meter not working, when I checked it today it has miraculously come back to life. Still no mention that it is broken, the best I get was a confused verbal message when I rang up half way through November when I was told that some of the usage meters are incorrect for some of the accounts.

BigPond, BIG PAIN!

Tuesday, May 16, 2006

@ Adrian Tritschler

Almost half an hour on the phone to BigPond/Telstra trying (unsuccessfully) to change the billing address for my broadband connection to go to Monash. The online form has a number of small, fixed-length fields and no conceivable abbreviation of Rm 232, Bldg 28, ITS Division, Monash University, Wellington Rd, Clayton 3800, Vic. can be made to fit in the small, fixed length fields. The BigPond telephone staff tried, but finally admitted that they too were confronted by “the new billing system” with its small, fixed-length fields and could not change the address.

Telstra BigPond “service”

Friday, Apr 28, 2006

@ Adrian Tritschler

The Telstra BigPond package turned up at home this morning, it contains one “insert and run” Microsoft Windows CD and one PCMCIA wireless card as well as the ADSL modem and Ethernet cable. I had carefully told the nice man with the almost unintelligible Indian accent that I needed the wireless card for a DESKTOP PC and that both PCs ran Linux and not Windows. So I’ve been given a CD I can’t run and a wireless card I can’t plug in!

Fragile?

Monday, Nov 19, 2001

@ Adrian Tritschler

Laugh of the Morning: There I was, sitting at a set of traffic lights waiting my turn and watching the traffic go by. A non-descript, two-tonne truck caught my eye, company name COPE and slogan Fragile Cargo Specialists emblazoned on its side. As it rounds the corner BANG up the kerb, then BANG back down again. I wonder what fragile cargo it was carrying… I’ve scored a win with Telstra. After battling last week through their voice mail system and a myriad of menus in an attempt to change my address details, only to be told that it must be done in writing, I duly sent off the change of address form.

Troubles with Telstra

Tuesday, Apr 11, 2000

@ Adrian Tritschler

[2000-04-11 Tue] A simple task — I called Telstra to ask for the phone to be changed from 5/42 Cameron street to 1/59 Westbank terrace. Both addresses are in the same suburb so it is a simple job and I can take the number with me. They ask me to make sure that a phone is plugged in on Thursday night and it will be done on Friday ([2000-04-14 Fri]).

hardware — Speedstream

Monday, Jan 1, 0001

@ Adrian Tritschler

This is the ADSL modem and four-port ethernet switch supplied by Telstra when I signed up with BigPond. Once I worked out that if it sat flat on the desk it would overheat, but stood on its side it stayed cool, it was rock solid. Amazingly, it ran for four years with a Telstra ADSL1 connection, from [2006-04-28 Fri] to [2010-02-07 Sun], then seamlessly worked with ADSL2 when I churned across to Internode.

author portrait — ajft looking stylish and black

…The Owner

There’s not much more I can add to who I am.

…The Site

Vanity site? Technology experiment? Learning tool? Blog? Journal? Diary? Photo album? I could tell you, but then I’d have to kill you…

I experiment. I play. I write and I take pictures. Some of the site is organised around topics, other parts are organized by date, then there’s always the cross-references between them.

Its all been here a fairly long time. Like the papers on my desk, or the books on the bedside table, the pile just grew… and it all grew without much plan or structure. I try not to break URLs, so historical oddities abound.

Long ago it started as a learning experiment with a few static HTML pages, then I added a bit of server-side includes and some very ugly PHP. A hand-built journal/blog on top of that PHP, then a few experiments in moving to various static publishing systems. I’ve never wanted a database-based blogging engine, so over the years I’ve tried PHP, nanoblogger, emacs-muse, silkpage and docbook before settling on Emacs Org mode for writing and jekyll for publishing. But the itch remained… I never really liked jekyll and the ruby underneath always seemed so much black magic. So now the latest incarnation is Org mode and hugo.

…The ISP

Hosted by @cos

…The Grue